DEADLINES FOR HOLIDAY SHIPPING
IN ORDER FOR SHIPMENTS TO ARRIVE BY DECEMBER 25TH, THEY NEED TO BE ORDERED AND SHIPPED BY THE DATES SPECIFIED HERE.
Custom Belts
The belt turnaround time is subject to change pending the number of orders in the queue and fabric choice.
5-7 Day Turnaround Time
Order by December 11th
Made to Order
Including: Personalized Wrist Wraps, Lifting Straps, Glute Bands and Grips.
2-5 Day Turnaround Time
Order by December 14th
In Stock
This includes all other product that is in stock and ready to ship once the order is placed.
1-3 Day Turnaround Time
Order by December 15th
DATES SHOWN BELOW ARE ESTIMATES FROM THE SHIPPING COMPANY FOR DOMESTIC ORDERS AND DOES NOT INCLUDE OUR TURNAROUND TIME OR INTERNATIONAL TRANSIT TIMES.
USPS Ground Advantage:
Saturday, Dec. 16
First-Class Mail:
Saturday, Dec. 16
Priority Mail:
Monday, Dec. 18
*DECEMBER 16TH FOR HAWAII
Priority Mail Express:
Wednesday, Dec. 20
Here are the deadlines for holiday packages sent to Air or Army post offices, Fleet Post Offices or Diplomatic Post Offices.
USPS Ground Advantage: Monday, Nov. 6
First-Class Mail: Saturday, Dec. 9
Priority Mail: Saturday, Dec. 9
Priority Mail Express Military Service: Friday, Dec. 15
Ground:
Check ups.com/ctc for details with our 33556 Zip Code.
3 Day Select:
Wednesday, Dec. 20
2nd Day Air:
Thursday, Dec. 21
Next Day Air:
Friday, Dec. 22
Product QUESTIONS
How do I care for my Lifting the Dream Gear?
Lifting Gear requires a little bit of extra TLC (not the singing group) in order to preserve their life.
LIFTING BELTS
Nylon belts should last you for a while, but due to the nature of velcro, the shelf life of your belt depends on how well you take care of the velcro.
The No-Slip buckle is meant to reduce some of the pressure on the velcro strap, but we realize that isn't always the fastest way to get through your lifts, SO keeping your velcro happy will prolong the belts lifespan. Check out our blog post on how to take care of your velcro.
NEOPRENE KNEE SLEEVES
Neoprene knee sleeves typically have a shelf life of 6-12 months, depending on how often you use them and how well you take care of them. All of our sleeves come with a care instruction card in the package.
For information on how to care for your neoprene knee sleeves, check out our Knee Sleeve article here.
WRIST WRAPS
Wrist wraps are durable and should outlast much of your lifting gear, however, just like the belts, velcro is used to keep the wraps in place.
We highly recommend keeping the wraps closed when not in use and inside of your carrying bag we include with each order. This will keep the velcro away from the crumbs inside your gym bag... don't worry, we all have them, ha!
KNEE WRAPS
Knee Wrap material is made from polyester and can be cleaned in the washer inside of a garment bag to keep it from wrapping around other laundry. Do not put them in the hot dryer, let them air dry. Material is anti-microbial so there is no need to wash often :)
GRIPS
Keep grips stored inside the bag they come in, inside your gym bag. Safe to use water on the leather grip piece for stickiness on the bar. Do not put in the washer or dryer.
LIFTING STRAPS
Lifting Straps can be washed in the washer/dryer in a garment bag. Material is anti-microbial so there is no need to wash them frequently :)
How do I care for my Lifting the Dream Gear clothing?
Every piece of clothing we design is meant for both in and out of the gym. We highly recommend washing your items turning them inside out and using a delicate setting, or cold water with a low spin.
Who even washes with super hot anymore right?
But for real, hot water will possibly shrink or fade your garments. Items that have been worn (like in a work out or out to walk your dogs) and/or washed cannot be exchanged.
Can I Exchange My Item?
Yes! As long as the item has not been worn or customized we can accept an exchange. Please reach out to us within 5 days of receiving the item (per our tracked delivery). Use the form below to request an exchange.
We have a strict 30 day (from tracking date of delivery) return policy. Personalized or customized Items are not available for exchange.
Due to the high costs of shipping, we can only offer a one-time exchange per order.
Once an item has been worn (more than just tried on) or washed, we cannot take it for an exchange. If we're out of your size upon exchange, we will issue a store gift card (electronic) in the amount of the retail value of the item. Buyer is responsible for all return shipping fees.
We will inspect each item upon arrival to us. If we determine that the item has been used, we will assess a restocking fee 20%.
Before purchasing, please make careful consideration to the description to find out if your item is a Final Sale Item. Final Sale items are NOT available for exchanges, no exceptions.
Personalized or custom items are not available for exchange.
Can I Exchange My Customized or Personalized Item(s)?
No. Customized and/or Personalized Items are not eligible for exchange. These items are made to order specifically for your order and considered Final Sale. We will reprint any order that is printed incorrectly, such as on the wrong color base (wrist wraps, belts, etc.) than what you ordered, printing errors that deviate from the original order such as the wrong name, etc.
Before purchasing, please make careful consideration to the description to find out if your item is a Final Sale Item. Final Sale items are NOT available for exchanges, no exceptions.
You sent me the wrong item, now what?
Mistakes happen of course, we are humans in this shop :) But no worries, we will happily fix any error. Please contact us at hello@liftingthedream.com right away to let us know and we'll take care of you.
What is a "Final Sale" item?
Final Sale items are discontinued prints. Unfortunately, some of our prints will need to be retired to make space for new prints. When an item is marked Final Sale, this item is ineligible for exchange.
Do you have a warranty on your products?
LIFTING BELTS
Non-wearable parts are covered for up to 1 year.
This includes the buckle, strap integrity (not velcro), and structure of the belt. Custom belts that have been embroidered on the strap, are not eligible for the strap warranty.
The Hook and Loop (Velcro) is not included in this because it is a wearable piece that will eventually give way to wear and tear. We DO recommend cleaning out and taking care of the velcro, following our guidelines here.
KNEE WRAPS
Up to 1 year.
Our Knee Wraps are uncomplicated but if you should find that the material itself is breaking down and affecting the integrity of the wrap itself, you're covered.
This does not cover the stitching on the ends or the logo patch coming loose.
NEOPRENE KNEE SLEEVES
Up to 6 months.
This includes loosened stitching along the borders that affects the functionality of the knee sleeve itself. This does not include rips in the fabric due to rope climbs, lunges, or other exercises that put undue force on the fabric.
Neoprene knee sleeves typically have a shelf life of 6-12 months, depending on how often you use them and how well you take care of them. All of our sleeves come with a care instruction card in the package.
For information on how to care for your neoprene knee sleeves, check out our Knee Sleeve article here .
GRIPS
Up to 2 Years.
The simplicity of our grips means a lightweight, stress-free design. Our warranty covers the parts including, breaking of the ring, loosening of the strap from the leather, and the velcro becoming loose. This does not cover the wear and tear on the actual leather hand piece.
WRIST WRAPS
Up to 6 months.
This includes loosened elastic inside of the wrist wrap that affects the integrity of the wrap.
We'll repair or replace any thumb-loops that become unusable during this time period. This does not include stitching coming loose around the border of the logo patch, fraying where velcro contacts the main fabric, fading in the design (due to washing), hook and loop damage, or any other expected wearable attribute.
LIFTING STRAPS
Up to 1 year or 1,000 lbs.
Whichever comes soonest. These were tested to pull a Jeep, so we know they're strong. We'll refund you the full amount of your straps if they do not hold up to you lifting 1,000 lbs during your lifting/strength session.
And we'll send you a cookie for attempting that weight, because you're a badass.
Our Guarantee: If your item is approved for a warranty replacement, we will replace your item with the same product and size. If we are out of the size or print, we will issue a gift card for the price of the item (less what was paid for shipping).
We personally inspect every single item before it gets packed up. Seriously, like inspector gadget status, but if for some reason something slips through that arrives to you defective (holes, big tears, huge stains) please contact us right away and we will make it right.
Shipping policy
Do you ship Internationally?
YES! International Shipping varies by country and is calculated at checkout when you enter in your address.
Buyer is responsible for all import taxes and fees. Please note that there is usually a fee associated with importing products over a certain amount. For information on customs fees, please see your country's customs website for details. Click here for UK customs info .
If an item is returned to us, or an exchange is approved, the buyer is responsible for all internation return shipping fees.
Please keep in mind that International Orders can take 4-6 weeks to be delivered, sometimes longer depending on the destination country.
What happens if my International Package is Returned Sender?
In the unlikely event that your item is returned to us, we will contact you for next steps.
Why would an international order be returned to sender?
Oftentimes orders are returned to us for the following reasons:
- Incorrect or incomplete address - Please double check that your address is correct before submitting the order. We will ship exactly as entered.
- Failure to pay Customs (duties and taxes) Fees - Customs fees are assessed by each individual country and payable to the countries' government agency as noted when you receive your item. This customs fee is the responsibility of the customer to pay to receive the package. Failure to pay these fees within the time allotted by the customs office (usually 5 business days) will result in the item being sent back to us.
- Failure to Pick Up item from Customs: Please follow up with your tracking number and check for notices in your mailbox, as the mail company will put notices in your mailbox notifying you of your packages arrival and fees due. Depending on the value of the package, you may not need to pay additional fees but please note that any due are the responsibility of the customer.
Do you offer Free Shipping?
We offer Free Shipping in the United States for orders $100 or more.
When will I receive my Order Confirmation email?
Within 24 hours of placing your order, you should receive your order confirmation email. Please check your spam box just in case it's not in your inbox.
What if my order is suck in transit and hasn't moved?
As a small business, we rely on these couriers to deliver your package to the correct address, however, sometimes they too make mistakes. The best thing you can do is reach out as soon as possible to the courier and file a claim with their customer service referencing the tracking number on your package. We cannot replace items that have been marked as delivered by the carrier. It is the customers' responsibility to file the missing mail claim, so that the updates provided by USPS will go directly to you and you can track the status.
File USPS Missing Mail Claim here
File a UPS Claim here
Information you'll need for the USPS claim:
- Your Tracking Number
- The address the item was shipped from: 15701 Indian Queen Drive, Odessa, FL 33556
- The address the package was going to
- The type of package the item is in:
- First Class Mail/Ground Advantage under 16oz.: poly mailer packaging
- Priority Mail or Ground Advantage over 16 oz.: Box made from Cardboard
- Whether or not the item had extra insurance purchased. Effective 2023, all Ground Advantage packages, which is the service replacing First Class Mail, includes $100 of insurance. File a claim for the insurance separately, here. International shipment claims for insurance need to be filed by us ONLY when there is proof of purchased insurance.
USPS only: When filing your case you can request that they provide you the GPS coordinates of where the package is marked delivered. Most USPS mail persons (not all) carry a scanning tool with GPS location showing where the package was marked as delivered. This will provide them with the information they need to retrieve the package. We do not recommend attempting to retrieve the package yourself unless it is safe to do so and you know the home or location.
How long will it take to ship my order?
Most orders are shipped within 2-3 business days, unless your order is a made to order (including custom or personalized) item. Please see the individual turnaround times listed inside the product page, in the description.
What if my package was marked "Delivered" and it hasn't been delivered?
If tracking shows as delivered in Your Orders but you cannot locate your item(s); check with neighbors if it's safe to do so or contact the carrier (contact information below)
We highly recommend purchasing shipping insurance at checkout or choosing the Priority Mail option, as that option comes with insurance.
If your tracking information shows that your package was delivered, but you can't find it:
- Verify the shipping address in your order confirmation email you received from Lifting the Dream.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Check your mailbox or wherever else you receive mail. Sometimes even if you have a mailbox, the carrier may leave the package in a safer location, like your porch.
- Wait 2-3 days. In rare cases, packages may say delivered up to 48 hours before arrival.
We use USPS and UPS to ship our packages. As a small business, we rely on these couriers to deliver your package to the correct address, however, sometimes they too make mistakes. The best thing you can do is reach out as soon as possible to the courier and file a claim with their customer service referencing the tracking number on your package. We cannot replace items that have been marked as delivered by the carrier.
File USPS Missing Mail Claim here
File a UPS Claim here
Information you'll need for the claim:
- Your Tracking Number
- The date it was marked delivered.
- The address the package was going to.
USPS only: When filing your case you can request that they provide you the GPS coordinates of where the package is marked delivered. Most USPS mail persons (not all) carry a scanning tool with GPS location showing where the package was marked as delivered. This will provide them with the information they need to retrieve the package. We do not recommend attempting to retrieve the package yourself unless it is safe to do so and you know the home or location.
What if my package is returned to Lifting the Dream?
Reach out to us ASAP if you track your package and see that it is being sent back to us. We send and receive 100s of packages a day so we'll need your help if an item is being returned as undelivereable.
We are not responsible for any items that are returned to us because of an undeliverable address or failure to pay customs fees. For information on customs fees, please see your country's customs website for details.
Please review your order and ensure that your address is correct and on file with USPS. If an item is returned to us, the buyer is responsible for all return shipping fees.
Please contact us at hello@liftingthedream.com right away if you suspect an incorrect address.
Contact
Email Us
Email us anytime at hello@liftingthedream.com
Exchange Your item
Use this form to Intiate an Exchange. Remember: You have 5 days from the date of delivery (per tracking) to initiate an exchange. The item to be exchanged must be received by Lifting the Dream within 30 days of the date of delivery.
Items must be in new, unused condition. Used, personalized, customized items are not eligible for exchange.
Customer is responsible for sending the product back to Lifting the Dream after the exchange is approved and you receive an RA#. Items returned without RA#'s will be refused.
If you have any more questions feel free to contact us!